Privacy policy

Privacy Policy

1. Introduction

This Privacy Policy explains how Dragonfly Cove Studio (“we,” “us,” “our”) collects, uses, and discloses your personal information when you visit www.dragonflycovestudio.com (the “Site”) or interact with us.

By using our Site, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

We collect personal information directly from you, automatically when you visit our Site, and from third-party services.

Information You Provide:
- Contact details (name, address, phone, email)
- Order details (billing/shipping info, order history)
- Account details (username, password, saved preferences)
- Customer support inquiries
Automatically Collected Data:
- IP address, browser type, device info
- Pages visited, time spent on pages, clicks
- Tracking through cookies and analytics
Third-Party Data Sources:
- Shopify (order processing & customer management)
- Payment providers (e.g., PayPal, Stripe)
- Analytics & marketing services (Google Analytics, Meta Pixel, etc.)

3. How We Use Your Data

We use your personal information for:

✅ Processing Orders & Delivering Products (billing, shipping, refunds, notifications)
✅ Customer Support & Service Improvements (troubleshooting, inquiries)
✅ Marketing & Advertising (promotional emails, personalized ads)
✅ Fraud Prevention & Security (account protection, compliance)

4. Sharing of Your Information

We do not sell your personal data, but we may share it with trusted third parties for order processing and business operations:

Shopify – Processes orders & customer accounts
Payment Providers – Secure payment processing (we do not store payment info)
Shipping Carriers – For order fulfillment
Analytics & Advertising Services – To optimize the Site and marketing

For California residents: You may opt out of data sharing for advertising by contacting us at contact@dragonflycovestudio.com.

5. Cookies & Tracking Technologies

We use cookies to:
🍪 Improve website functionality (remember preferences)
📊 Analyze visitor behavior (Google Analytics)
📢 Show personalized ads (Meta Pixel, Google Ads)

Managing Cookies: You can disable cookies in your browser settings. Visit Shopify’s Cookie Policy for more details.

6. Your Rights & Data Control

You may have rights under GDPR (Europe), CCPA (California), and other privacy laws, including:

✅ Access Your Data – Request a copy of your personal data
✅ Correct or Delete Data – Ask us to correct or erase data we store
✅ Opt-Out of Marketing – Unsubscribe from promotional emails
✅ Restrict Data Processing – Limit how we use your information
✅ Do Not Sell My Data (CCPA) – Request to opt out of data sharing

To exercise these rights, email us at contact@dragonflycovestudio.com.

7. Data Security & Retention

🔒 We take reasonable steps to protect your data, but no online system is 100% secure. If you suspect a security breach, contact us immediately.

📅 Data Retention: We keep customer order details for 7 years for accounting/legal compliance. Marketing data is retained until you opt-out.

8. Contact Us

Phone: +1 607-304-7922
Email: contact@dragonflycovestudio.com
Address: 16 The Circuit St, Binghamton, NY 13903, United States

Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM EST

Company Information:
Company Reg No: TF-5670859